FREQUENTLY ASKED QUESTIONS
Paneer is an un-aged, non-melting fresh cheese made without rennet or any cultures. Made with five or less ingredients, our organic paneer is the perfect protein addition to any meal.
Every 1 oz serving of our paneer has 7g of protein (2x the protein of tofu) and <1g of carbohydrates. It’s completely vegetarian and loaded with healthy fats to keep you full longer.
If stored properly, Sach Paneer should last until the best-by date printed on the packaging. Our shelf is usually 3 months from the day the cheese is made.
Yes, you can safely freeze Paneer in its original, unopened package to extend its shelf life. If already open, wrap it in a single layer of plastic wrap followed by a layer of foil to avoid freezer burn. We recommend keeping the product in the refrigerator the night before you plan to use it. It will help with a slow and more natural thaw. Please note, freezing Paneer might change its texture, making it more crumbly.
The paneer when frozen should last for an additional 6-8 weeks from the best buy date printed on the unit.
We use 100% natural, organic herbs to flavor our Paneer. We handpick every ingredient and source it from ethical producers who have a history of making sustainable products. Please check out our products page for more information on specific ingredients in each flavor, as well as nutrition facts.
Yes, we only use Organic pasteurized milk to make our Paneer.
We ship all our orders through UPS or FedEx. The paneer is packed inside an environmentally-friendly insulated box made with recyclable liners, and ice-packs to ensure your paneer arrives at its destination in good condition.
Please note that we do not ship to Post Office boxes.
Our custom-designed box includes insulation that is made from materials that either recyclable or compostable. Our box liner is composed entirely of recycled polyethylene terephthalate (PET) material. The same material used plastic water bottles. They can be reused or recycled with plastics. We use Enviro Ice’s eco-friendly ice pack that can be recycled as plant food. The gel from the ice-packs can directly be poured into the soil of indoor or outdoor plants. They can also be diluted with water to flow more easily.
Our unboxing experience also includes recipe cards made in collaboration with creative chefs, bloggers from all over the country.
We have a 4 unit minimum for orders placed on our website. Our products are perishable, so we ship them with an insulated liner, ice-packs, and ship them such that they get to you in 2 days or less. All our shipping materials are environmentally friendly, our liners are made with recycled bottles and our ice-packs can be used as plant food. Our packages are hand-packed by our own team in the San Francisco Area. All of these present a relatively high fixed cost, and having a minimum order amount, makes it economically viable for us to be able to ship to our customers nationwide.
Due to the perishable nature of our paneer, we ship out all our orders Monday - Tuesday to account for unforeseeable shipping delays. Shipping earlier in the week helps mitigate the potential for the product to be held in a shipping warehouse over the weekend.
Due to labor shortages and covid-related restrictions, please allow for 1-2 weeks for orders to be shipped from when they are placed. Once shipped, you should receive your order within two days.
We're sorry about this. We want you to get your package as quickly as possible. Please wait until the next business day, as sometimes the tracking can show the package was delivered before the carrier actually makes the delivery.
In the event, you cannot locate your package, check with your neighbors, as the delivery carrier might have left it in a location other than your front door (such as in the back of the house or at a neighbor’s house).If you find your order, please refrigerate the products as soon as you are able to and keep them refrigerated at least 6-8 hours before consuming.
If you still can’t locate your order, please contact us via email at email@example.com and we’ll be happy to assist you.
We use insulated packaging and frozen gel packs to ensure the quality protection of our paneer. The insulated liners and frozen gel packs are designed to maintain temp for over 72 hours, and keep the paneer cool during most of the shipment. However, depending on external weather conditions the temperature inside the packaging may become ambient near the end of the journey. If you do receive the shipment in ambient or warmish temperature, please refrigerate the product overnight (or at least 6-8 hours) before trying it.
Here are some other things we suggest to look for to determine if the product is still good:
- Visual Test- Vacuum package/plastic seal around the paneer itself: Is the seal intact and not super loose or bloated? If it is tight, then the product should be fine.
- Smell Test - Does the product have a foul/pungent vinegary smell or taste? If not, then the product should be fine. If yes, then the product should be composted.
Our priority is to make sure you receive your package in a timely manner, however, we cannot prevent, nor can we take responsibility for, delivery delays that are the result of Inclement weather, the incorrect delivery address provided with an order, or for the package being lost or stolen.
To fill in this gap and offer peace of mind, we've partnered with Route to offer added assurance that you’re supported, no matter what. Route Protect can be added during checkout for just $0.98 a package.If your shipment arrives compromised or later than expected, please just send a photo of the damaged product, and we will ship a brand new package on the next delivery date. Just don’t forget to add the insurance coverage to your package before purchase.
We always want our customers to have a great experience and will do everything possible to make sure orders are shipped in a timely manner.If the shipment is delayed or the product gets damaged as a result of a delayed shipment (e.g. inclement weather; mechanical failure) or you're unhappy with the product you receive, we will try our best to replace or refund your order.
Unfortunately, we can't replace or refund lost, damaged or spoiled product due to incorrect delivery addresses or shipments that haven’t been refrigerated within a couple of hours after delivery. Thank you for supporting our small business.